Refund and Exchanges
Refunds & Exchanges Policy
At Crown Supplies, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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A receipt or proof of purchase is required
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
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Clearance or final sale items
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Used or opened products
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Custom or special-order items
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Personal care or hygiene items once opened
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
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Your refund will be issued to the original payment method
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Processing may take 5–10 business days, depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are:
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Defective
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Damaged during shipping
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Incorrect items sent
If you need an exchange, please contact us within 7 days of receiving your order.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The item was incorrect
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The product is defective
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with:
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Your order number
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A description of the issue
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Photos of the product and packaging
We will resolve the issue as quickly as possible.
How to Start a Return
To initiate a return or exchange, please message us at:
Phone: 437-685-7060
Website: www.crownsupplies.ca
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
Our support team will provide return instructions.